Policies

SHIPPING AND RETURNS:

Order Processing
Orders ship within one business day. You will not be billed until your order has shipped. Tracking information is sent automatically to the email provided at checkout.

Customer Responsibility for Order Accuracy
Customers are responsible for ensuring that all information provided at checkout — including shipping address, contact details, and delivery instructions — is accurate and complete. If a delivery issue occurs due to incorrect information or actions outside our control, such as an undeliverable address, refusal of delivery, failure to pick up the package, or unpaid duties/taxes, any resulting costs may be deducted from the refund as a restocking fee.

Restocking Fee
A restocking fee would only apply in rare situations where a buyer‑caused issue results in extra handling or shipping costs. In more than a decade of operation, we have not needed to apply one. This policy simply exists to cover unusual circumstances where returning or reshipping an order results in extra carrier fees or handling costs.

International Shipping
We ship internationally to select countries outside the European Union. Delivery times vary by destination and seasonal carrier load. Typical delivery ranges from 10–15 days, but extended delays of 30–45 days can occur during peak periods.

International buyers are responsible for all import duties, taxes, and customs fees required by their country. If a shipment is returned due to unpaid duties, refusal of delivery, or other buyer‑caused issues, the original shipping cost is non‑refundable, and any carrier‑assessed return fees may be deducted from the refund or charged as a restocking fee.

Once a package enters the destination country, all delivery decisions, inspections, and holds are managed by the local postal authority. Customers are expected to monitor tracking and contact their postal service if the shipment is delayed or requires action.

Important: When the order ships, you will received an email with the tracking number. It is strongly recommended that the customer actively track the package using this tracking number. It is not uncommon for your postal services to hold the package for various reasons. In such cases, you will need to contact your postal service to complete delivery. Otherwise, the package will be returned to sender after a week or two.

Return Cost Limitation
If a shipment is returned due to a buyer‑caused issue and the carrier‑assessed return cost exceeds the value of the order, no refund will be provided. This ensures that we are not incurring losses for circumstances outside our control. We always strive to be fair, and this policy applies only when the cost to recover the package is greater than the amount originally paid.

Returns
We accept returns within 30 days of delivery. All items must be returned in original condition and packaging, and return authorization is required before sending anything back.

Customers are responsible for return shipping unless the return is due to a verified defect or error on our part.

Refunds are issued after the returned item is inspected and confirmed to be in acceptable condition. Returns or refunds impacted by buyer‑caused issues (as defined in our Shipping Policy) may be subject to deductions or restocking fees in accordance with those terms.

Note: A restocking fee will only be charged in cases where the product was clearly abused and not returned in good faith. Put simply, we understand an installed product won’t come back perfect, but if it is clear that the item was broken due to negligence, this fee MAY apply.

Special Orders(s)
Some products are offered as special‑order items. These items are not stocked in our warehouse and are added to our next supplier inventory order when purchased. Special‑order items typically have a lead time of 2–4 weeks, depending on supplier availability.

Special‑order items must be paid for at the time the order is placed. Once the item has been ordered from our supplier, it cannot be canceled without approval. If cancellation is requested after the supplier order has been placed, a restocking fee of 10% MAY apply.

If a special‑order item is combined with in‑stock items, the entire order will ship once all items are available.

All policies regarding buyer‑caused issues, shipping costs, and return limitations apply to special‑order items in the same manner as standard orders.

Cancellation: If you would like to cancel your special order, within 72 hours, you can cancel “No Questions Asked” after 72 hours, there MAY be a 10% restocking fee. This will only apply in cases where the item has been ordered from our supplier. If the item(s) are out of stock at our supplier, then the order can be cancelled at any time until it has come in stock, and we have placed the order for the item(s)

WARRANTY INFORMATION:

KMS² lighting products include a lifetime warranty for the original owner covering manufacturer defects. Power supplies, switches, and other non‑lighting accessories include a 60‑day warranty.

During the first 12 months, warranty replacements are provided at no cost. After 12 months, replacement parts remain free, but the customer is responsible for shipping.

An order number is required for all warranty claims. In most cases, installed lights do not need to be removed unless instructed by our support team.

Warranty coverage applies only to defects in materials or workmanship. Damage caused by misuse, modification, improper installation, or other non‑manufacturer‑related issues is not covered.

All policies regarding shipping costs, buyer‑caused issues, and return limitations apply to warranty claims in the same manner as standard orders.

We will contact you at the provided email within one business day with instructions on the next steps. Our goal is to make this process as painless as possible. However, we will need to determine the cause of the failure to ensure our manufacturing process is maintaining the quality standards that we demand.
 
Note: Removal of the light prior to contacting us does not void the warranty. Often the issue isn't related to the LEDs and removal is unnecessary. LED failure due to defects is extremely rare with our lights.